FAQ

Find answers to the most common questions about your orders, payments, shipping, and more.

How do I track my order?

You can track your order by visiting our Track Your Order page. Simply enter your tracking number to see real-time updates on your shipment status.

What payment methods do you accept?

We accept all major payment methods, including:

  • Credit Cards: VISA, Mastercard, American Express

  • Digital Wallets: Apple Pay, Google Pay

  • PayPal

Please note: We do not accept personal checks, money orders, debit card payments, or cash on delivery.

How secure is my online order?

Your security is our priority. All transactions on Jikasho are processed through a SSL-secured page. Your credit card details are encrypted and securely transmitted to our payment processor. We do not store your card information on our servers.

When is my credit card charged?

Your credit card will be charged within 24 hours after your order is placed.

Can I use multiple discount codes in one order?

Unfortunately, only one discount or promotion code can be used per order unless specifically stated otherwise.

What do I do if an item is missing from my order?

If something is missing from your package, please contact us immediately at contact@jikasho.com. Our support team will assist you quickly.

Are there any exchange rates?

All prices are listed in US Dollars (USD). If your card is issued in another currency, your bank will process the transaction based on the daily exchange rate on the day of payment.

How do I change or cancel my order?

To request a change or cancellation, please contact us right away. However:

  • A 30% cancellation fee will apply to all cancellations (even within seconds) due to payment processor charges.

  • Orders already packed or shipped cannot be canceled.

We reserve the right to accept or decline any order at our discretion.

Can I change my shipping address after placing an order?

Unfortunately, we cannot update shipping addresses once an order has been processed or shipped.
We recommend using a residential address, not a temporary location like a hotel or vacation home, to avoid delivery issues or customs delays.