Return and Refund Policy
Thank you for shopping with Jikasho.
We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To be eligible for a return, your item must be:
-
Unused
-
In the same condition as received
-
In its original packaging
How to Initiate a Return
To start a return, please:
-
Contact us at contact@jikasho.com
-
Include your order number, the item(s) you wish to return, and your reason for the return
-
Our customer service team will provide return authorization and instructions
Return Shipping
Customers are responsible for return shipping costs, unless:
-
The return is due to a Jikasho error, or
-
The product is damaged or defective
We recommend using a trackable shipping service to ensure your item arrives safely.
Refund Processing
Once we receive and inspect your returned item, we will notify you via email about your refund status.
If approved, a credit will be issued to your original payment method. Processing times vary based on your bank or payment provider.
Exchanges
To exchange a product:
-
Follow the return process as outlined above
-
Place a new order for the desired item
Exchanges are handled as separate transactions for faster service.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at contact@jikasho.com.
We will provide instructions for a free replacement or full refund.
Contact Information
Have questions about your return or our policy?
Reach us at contact@jikasho.com — we’re here to assist you promptly and professionally.
Policy Updates
Jikasho reserves the right to update or modify this Return and Refund Policy at any time. Changes take effect immediately upon posting to our website.
Thank you for choosing Jikasho.
We appreciate your trust in our products and are committed to providing you with exceptional service and support.